Refund Policy

Subscription to CACTUSMD online service will not be refundable (monthly or yearly subscriptions). Monthly subscription will need to be charged for a minimum of 3 consecutive months before cancellation of the account can occur. Yearly subscription will be valid for a period of 12 months.

Paid consultation (private) may be subject to refunds in the following conditions. If client cancel appointment up to 24 hours prior to consultation, 100% of the consultation charge will be subject Refunds will be subject to review from CACTUSMD. Otherwise, no refund. If the Doctor cancels the appointment up to same day, refund will be at 100%.

Once your refund request is received, we will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@CACTUSMD.com.

Sale items (if applicable)
Refund will be based on paid price for the item. Product purchased in final sales promotion will not be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

Limitation of CactusMD’s Liability

UNDER NO CIRCUMSTANCE SHALL CACTUSMD BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING PROFESSIONAL NEGLIGENCE, PERSONAL INJURY, LOST INCOME OR LOST DATA, RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE CACTUSMD PLATFORM AND/OR HEALTH CARE SERVICES AND/OR INFORMATIONAL SERVICES PROVIDED BY AUTHORIZED PHYSICIANS AND/OR AUTHORIZED NON-PHYSICIAN PROVIDERS. CACTUSMD, ITS DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS AND INDEPENDENT THIRD PARTY CONTRACTORS SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE CACTUSMD PLATFORM AND/OR HEALTHCARE SERVICES AND/OR INFORMATIONAL SERVICES, OR YOUR INABILITY TO ACCESS OR USE THE CACTUSMD PLATFORM AND/OR HEALTHCARE SERVICES AND/OR INFORMATIONAL SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY AUTHORIZED PHYSICIAN OR ANY AUTHORIZED NON-PHYSICIAN PROVIDER. CACTUSMD SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND CACTUSMD’S REASONABLE CONTROL. YOU AGREE THAT CACTUSMD HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO YOUR USE OF THE CACTUSMD SITE OR THE HEALTHCARE SERVICES AND/OR INFORMATIONAL SERVICES PROVIDED TO YOU BY AUTHORIZED PHYSICIANS AND AUTHORIZED NON-PHYSICIAN PROVIDERS.

No liability for computers or networks used to access your account

CactusMD is not liable for your information stored or recorded by any computer, tablet, mobile device or any network, whether public or private, that you may use to access the CactusMD Platform.

Indemnity

You agree to indemnify and hold CactusMD (which in this Section includes its directors, officers, employees, agents and shareholders) harmless from any and all claims, demands, losses, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with: (i) your use of the CactusMD Platform, Healthcare Services and/or Informational Services obtained through your use of the CactusMD Platform; (ii) your breach or violation of any of these Terms; or (iii) your violation of the rights of any third party, including Authorized Physicians and/or Authorized Non-Physician Providers, other Users, any person on whose behalf you request Healthcare Services and/or Informational Services, and/or referred friends. Through the CactusMD Platform, you may use certain services that are not provided by CactusMD and that we identify to you for your convenience, e.g., prescription delivery services. To the extent that a service is not provided by CactusMD, you will be given notice prior to using that service, and if you elect to proceed, you acknowledge and agree that you will be contracting with the service provider and not CactusMD.

General Provisions

Entire Agreement. These Terms constitute the entire agreement and understanding of CactusMD and you with respect to their subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding the subject matter.

Governing Law. These Terms are governed by the laws of Quebec and the laws of Canada applicable therein, excluding any conflict of laws which would lead to the application of any other laws. By accessing the CactusMD Platform, you agree that any disputes or matters arising from, connected with, or related to these Terms shall be brought to the provincial and federal courts located in the City of Montreal, Quebec.

Non-assignment. These Terms are not assignable, transferable, or to be sublicensed by you except with CactusMD’s prior written consent. CactusMD may assign, transfer, or delegate any of its rights and obligations hereunder without your consent.

Links to External Websites. Links on CactusMD’s Platform to other websites or resources including those operated by parties other than CactusMD, are provided for your convenience. CactusMD is not responsible for the availability of such websites or resources and does not endorse or accept responsibility for the content of such external websites or resources and has no responsibility for or control over the terms of use or privacy policy (if any) of the operators of the external websites or resources. Your access and viewing of any third party websites or resources is conducted at your own risk. CactusMD is not responsible even where we link you to those resources or refer you for your convenience.

Severability: If any provision in these terms is held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provisions.